At Regina Home Decor, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please read our return policy carefully to understand the process for returning products.
1. Eligibility for Returns
1.1. You may be eligible for a return if you meet the following criteria:
The item(s) must be in their original condition, unused, and in their original packaging.
The return request must be initiated within 1 day from the date of delivery.
Custom-made or personalized items are non-returnable, except in the case of manufacturing defects or damages.
2. Initiating a Return
2.1. To initiate a return, please follow these steps:
Contact our customer support team within the specified return period.
Provide your order number, product details, and the reason for the return.
Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. Return Shipping
3.1. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as a wrong item or a defective product.
3.2. Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping method for your return.
4. Inspection and Refunds
4.1. Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
4.2. If the item is in acceptable condition, we will process the refund back to the original payment method within [number of days] of receiving the return. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
5.1. If you wish to exchange an item for a different size, color, or model, please contact our customer support team. Exchange requests are subject to product availability.
6. Damaged or Defective Items
6.1. In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
7. Non-Returnable Items
7.1. The following items are non-returnable:
Custom-made or personalized items (unless due to manufacturing defects).
Clearance or sale items.
8. Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at:
Tel: 6012-285 3139
PERABOT REGINA SDN BHD