Shipping and Delivery Policies

Your confirmation order will be processed the next working day after we received your paid order. Delivery day after payment processing may take up to 3 to 28 working days. On the product page for each item, you will see an estimated time of delivery e.g. ‘within 2-3 weeks’.

The estimated delivery days are in working days (Monday to Saturday) excluding Public holidays, between 9.30am-6pm. Item will be delivered to your door-step including installation by our in-house delivery team.

When estimating delivery duration, it is best to take the item with the longest estimated time. Occasionally, we may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

Although every effort is made to deliver your order according to the estimated delivery times provided, estimated delivery times may change due to changes in supply or circumstances beyond our control.

If your product has not arrived after the estimated delivery time, please contact us for assistance. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within 24 hours and we will send a replacement.

Please Note: In some remote/regional areas our carriers may take longer delivery times.

Shipping Charges

Shipping charges are calculated based on product price and the geographical region of the delivery address. Estimated shipping charges from our Regina Home Decor Warehouse are based on delivery zone with certain spending limit. The details for the shipping charges can be viewed at the table below.

Shipping estimates for individual products can be viewed by entering your state on the product page. Any applicable shipping charges for your order will be shown once your state is entered during the checkout process.

Outstation delivery date will be informed after the purchase.

Be sure your building’s lifts, stairwells or doors are able to fit in the furniture dimensions before purchasing.

Delivery fee are not applicable to non-lift accessible floors. Do note that there will be extra charges for lifting goods by stairs. Charges of RM50 per floor starting from 3rd floor and above (apply to stairs within landed properties). For residence with lift, kindly check on your residence/loading lift size before delivery to avoid should the said bulky/bigger size item unable to fit into your lift.

If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

Delivery Arrangement

Our logistic department will contact you 1-2 days in advance with the confirmed date and time of the delivery. Please ensure that there is someone to receive the delivery on the pre-agreed date and time and register with the residence management (if needed).

Item will be delivered into your home and placed on the area of your choice. We will also assemble the item (if applicable), and remove all packaging materials from your premise.

Disposal Service

We offer disposal services, do let us know in advance with a remark at the checkout page. Disposal fee is applicable (RM50 and above), based on the size and quantities of the furniture that you wish to dispose.

Holding of Order

We are able to hold your confirmation bill order for a maximum of 6 Months from the earliest date that your order can be delivered from our warehouse.